Jordan 12 Retro "Royalty"

 

At Tahoe Essentials, we strive to ensure that your orders are processed and delivered promptly. Please review our shipping policy carefully to understand how we handle shipping, delivery times, costs, and related concerns.

1. Shipping Destinations

We currently ship to addresses within the United States and select international destinations. If you are located outside the U.S., please contact us to confirm whether we can ship to your country.

2. Order Processing Time

Once your order is placed, we aim to process and ship it within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Processing times may vary depending on product availability or high-demand periods (e.g., holiday seasons).

3. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping (5-7 business days)
• Express Shipping (2-3 business days)
• Overnight Shipping (1 business day)

Delivery times are estimates and begin from the shipping date, not the order date. Delays may occur due to carrier issues, weather conditions, or customs for international orders.

4. Shipping Costs

Shipping fees will be calculated at checkout based on the shipping method selected and the destination. For orders over $100, we offer free standard shipping within the U.S.

International shipping costs will vary depending on location, and additional customs fees or taxes may apply for international orders. Customers are responsible for any customs duties or import taxes.

5. Order Tracking

Once your order has been shipped, we will send you a confirmation email with a tracking number so you can monitor the delivery of your package. If you do not receive this email or have issues tracking your order, please contact us at tahoeessentials530@gmail.com.

6. International Shipping

For international orders, please be aware that delivery times may be longer due to customs clearance procedures and regulations in your country. Customs fees, duties, and import taxes are the customer’s responsibility and are not included in the shipping cost.

7. Lost or Stolen Packages

Tahoe Essentials is not responsible for packages that are lost or stolen after delivery. If your tracking information shows that your package was delivered but you did not receive it, please contact the carrier directly. We recommend checking with neighbors or other household members before reaching out to the carrier.

To help prevent theft, we suggest shipping to a secure location or using a delivery service that requires a signature.

8. Incorrect Shipping Information

Please double-check your shipping address before placing your order. Tahoe Essentials is not responsible for delays or lost packages due to incorrect or incomplete shipping information. If you realize you’ve entered the wrong shipping address, please contact us immediately at tahoeessentials530@gmail.com. We will do our best to update your order, but we cannot guarantee changes once an order has been processed.

9. Shipping Delays

While we strive to meet all delivery timelines, unforeseen delays due to weather, carrier issues, or other external factors are beyond our control. We are not liable for any delays caused by these factors but will do our best to keep you informed if there are significant disruptions.

10. Delivery Issues

If you experience any issues with the delivery of your order (e.g., the package is significantly delayed or damaged), please contact us at tahoeessentials530@gmail.com within 48 hours of the expected delivery date. We will assist you in filing a claim with the carrier or resolving the issue as quickly as possible.

11. Returns Due to Failed Delivery

If a package is returned to us due to an incorrect address, refusal to accept the package, or failure to collect it from the carrier’s location, we will contact you to arrange re-delivery. Tahoe Essentials reserves the right to charge additional shipping fees for re-delivery or, in some cases, issue a refund minus the original shipping cost.

12. Pre-Orders and Backorders

If you purchase a product listed as pre-order or backorder, please note that the shipping timeline will be extended until the item is in stock. You will receive an estimated shipping date at the time of purchase, and we will notify you if there are any further delays.

13. Order Modifications and Cancellations

Customers can request order changes or cancellations by contacting us at tahoeessentials530@gmail.com as soon as possible after placing the order. Once an order has been processed or shipped, we may not be able to modify or cancel it. In such cases, the customer would need to follow the return process outlined in our Return and Refund Policy.

14. Damaged or Defective Products

If your order arrives damaged or defective, please take a photo of the damaged item(s) immediately upon receipt and contact us within 48 hours at tahoeessentials530@gmail.com with the photo and a description of the issue. We will arrange for a replacement or refund, depending on the situation.

15. Customs, Duties, and Taxes

For international orders, any applicable customs duties, taxes, or fees are the responsibility of the customer. These are not included in our shipping fees. You are advised to check your country’s customs policies before placing an order to avoid unexpected charges.

16. Shipping Restrictions

Some products may be restricted from shipping to certain locations due to legal or logistical reasons (e.g., perfumes and colognes, which are often considered hazardous materials). We will notify you at checkout or shortly after if your order cannot be fulfilled due to such restrictions.

17. Signature Requirements

For certain high-value orders, we may require a signature upon delivery to ensure your items are securely received. You will be notified during checkout or via email if your shipment requires a signature.

18. Multiple Shipments

In some cases, your order may arrive in multiple shipments. If part of your order is backordered or out of stock, we will ship the available items immediately and the remaining items as soon as they are back in stock. You will receive multiple tracking numbers if your order is split into multiple shipments.

19. Changes to Shipping Policy

Tahoe Essentials reserves the right to modify this shipping policy at any time. Changes will be reflected in the "Last updated" date at the top of this page. Please review this policy periodically to stay informed of any updates.

20. Contact Us

If you have any questions about our shipping policy or need assistance with an order, please contact us at tahoeessentials530@gmail.com.

Tahoe Essentials Return and Refund Policy

Last updated: October 8, 2024

At Tahoe Essentials, we take pride in providing quality products, and we want to ensure you're satisfied with your purchase. However, we have strict policies in place to prevent misuse of our return and refund process. Please carefully review the policy below.

Returns

We accept returns for eligible items within 90 days of purchase. To qualify for a return, the item must be:

• Unused, unworn, and in the same condition as when you received it.
• In its original packaging, including tags, labels, or protective covers.

Return Shipping Cost

For all approved returns, a $20 flat rate return shipping fee will be deducted from your refund. The customer is responsible for the return shipping fee unless the item received was damaged or incorrect.

Non-Returnable Items

We do not accept returns or exchanges for the following items:

• Sale or clearance items.
• Gift cards.
• Final Sale items.
• Used, altered, or worn items.

Damaged or Defective Items

If you receive an item that is damaged or defective, you must take a clear photo of the item immediately upon receipt and email it to us at tahoeessentials530@gmail.com within 48 hours of delivery. Please include your order number and details of the damage.

We are strict with our refund policy, and failure to report the issue within 48 hours or provide photos may result in your claim being denied.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Please note that a $20 flat rate return shipping fee will be deducted from all refunds.

We are strict with refunds and reserve the right to decline refunds for items that do not meet our return policy criteria or for any suspicious or fraudulent activity.

Exchanges

We only replace items if they are defective or damaged. Please contact us at tahoeessentials530@gmail.com to request an exchange. You must provide proof of damage (photos) within 48 hours of receiving the item.

Return Eligibility by Category

• Footwear: Must be returned in the original box, unworn, and with no visible signs of wear or damage.
• Apparel: Tags must remain attached, and the item should be unworn and unwashed.
• Accessories and Fragrances: Items must be unopened, unused, and in their original packaging.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

• Check your bank or credit card account.
• Contact your bank or credit card company, as processing times vary.
• If the refund still hasn’t posted, contact us at tahoeessentials530@gmail.com.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged or incorrect. Shipping costs are non-refundable, and in the case of a refund, the $20 flat rate return shipping fee will be deducted from your refund.

Restocking Fees

We currently do not charge a restocking fee. However, we reserve the right to apply a restocking fee for certain high-value items or bulk orders. This fee will be communicated to you during the return process if applicable.

Return Authorization

All returns must be authorized by Tahoe Essentials before being sent back. Unauthorized returns will not be accepted. To request return authorization, email us at tahoeessentials530@gmail.com with your order details.

Order Cancellations

Orders can only be canceled within 24 hours of being placed. After this period, we cannot guarantee that your order can be canceled, as it may already be in processing or shipping. If you still wish to cancel an order after 24 hours, please contact us at tahoeessentials530@gmail.com, and we will do our best to assist.

Final Sale Items

Items marked as "Final Sale" are not eligible for returns, refunds, or exchanges under any circumstances. Please ensure that you review the product information and sizing carefully before purchasing any Final Sale items.

Holiday Returns

Items purchased during the holiday season (from November 15 to December 31) may be returned until January 15 of the following year, as long as they meet the standard return criteria.

Refund to Store Credit for Sale Items

All items purchased on sale or with a discount code are only eligible for store credit, not a refund.

Store Credit Option

In some cases, if a refund is not applicable, we may offer you store credit for future purchases. Store credit will be issued in the form of a coupon code that can be applied at checkout.

Changes to the Return and Refund Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be posted on this page with the updated date at the top. Please review the policy periodically to stay informed of any updates.

Contact Us

For any questions regarding our return and refund policy, reach out to us at tahoeessentials530@gmail.com.

1. Orders & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, ,Apple Pay, Venmo, Zelle. We also offer pay-later options on select purchases.

Q: How do I place an order?
A: Simply browse our products, select your size and color, and click "Add to Cart." Once you’re done shopping, head to checkout to finalize your purchase.

A: You can also directly contact us if you want a specific product that you don't see on our website. Just send us a picture of your product and we will quote you! Our email is tahoeessentials530@gmail.com & Instagram- TahoeEssentials

Q: Can I modify or cancel my order after it’s placed?
A: If you need to make changes to your order, please contact us as soon as possible at tahoeessentials530@gmail.com. We process orders quickly, so modifications or cancellations may not be possible if the order has already shipped.

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2. Shipping & Delivery

Q: How much does shipping cost?
A: We offer free shipping on orders over $100. For orders under $100, shipping rates are calculated at checkout based on your location.

Q: How long does shipping take?
A: Shipping usually takes 5-7 business days for orders within the U.S. International shipping times may vary. You’ll receive a tracking number once your order is shipped. 

A: It may take a few days to get special products but once we have the product the shipping is 5-7 days. We will also provide you with the tracking number!

Q: Do you ship internationally?
A: Yes! We ship to many countries. International shipping rates and times will be calculated at checkout based on your location.

Q: Can I track my order?
A: Absolutely! Once your order ships, we’ll send you a tracking number via email so you can follow your package’s journey to you.

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3. Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition. Please contact us at tahoeessentials530@gmail.com to start the return process.

Q: How do I exchange an item?
A: If you’d like to exchange an item, simply email us with your order number and the item you wish to exchange. Once the original item is returned, we’ll send out the exchange. Please note that availability of the replacement item may vary.

Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs, unless the item arrived damaged or defective. In that case, we’ll cover the cost of return shipping. You will need to provide a picture of the damaged product as soon as you get it. 

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4. Products

Q: Are your products authentic?
A: Yes, we only source products from trusted manufacturers that supply major brands like Macy’s, Footlocker, and Champs. Every item we sell goes through a thorough quality check to ensure authenticity and top-notch condition. Our team carefully examines every product as well!

Q: How do I know what size to order?
A: For clothing, shoes, and accessories, we provide size guides on each product page. If you’re unsure about sizing, feel free to contact us at tahoeessentials530@gmail.com and we’ll be happy to assist you. 

Q: What brands do you carry?
A: We carry a wide range of streetwear and luxury brands including Jordans, Nike, Off-White, Bape, and more. Keep an eye out for our limited-edition drops and exclusive collections! If you want to see a certain brand please reach out to us! We are always trying to stay up to date and give our community whatever they want!

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5. Discounts & Promotions

Q: Do you offer any discounts or promotions?
A: Yes! We regularly run promotions, flash sales, and offer exclusive discounts to our Instagram followers. You can also sign up for our email list to get early access to sales and limited-edition drops. Make sure to sign up for our SMS and Email list to earn FREE $$$ I mean who doesn't want that?

Q: Do you have a referral program?
A: Yes, we offer a referral program where you and your friend can both receive $20 off your next purchase. Reach out to us for more details on how to refer a friend! Just make sure whoever you recommended says "Referred by ..."

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6. Limited Edition Drops & Products

Q: How do I get early access to limited edition drops?
A: Join our VIP list by signing up for our email newsletter, and follow us on Instagram to get early notifications for exclusive and limited-edition releases. We Will also be giving updates on our Instagram so make sure to stay tuned! TahoeEssentials is the IG

Q: How often do you release limited edition items?
A: We release limited-edition items periodically throughout the year. These are exclusive drops, often in small quantities, so be sure to stay updated on our Instagram or email list to snag them before they sell out. Whenever there is new limited edition items our team will try their best to get them!

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7. Sustainability & Eco-Friendly Packaging

Q: What is Tahoe Essentials doing to promote sustainability?
A: We’re committed to reducing our environmental impact by using eco-friendly packaging for all orders. Our packaging is made from recycled materials, and we continue to explore ways to make our processes more sustainable. We also work with manufacturers who follow ethical sourcing practices.

Q: How can I recycle my packaging?
A: Our packaging is recyclable! We encourage you to recycle the materials at your local recycling center. Let’s work together to reduce waste and support a more sustainable future.

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8. Sizing & Fit Assistance

Q: What should I do if I’m unsure about sizing?
A: We’ve included detailed sizing charts on each product page to help you choose the right size. If you’re still unsure, feel free to email us at tahoeessentials530@gmail.com with your measurements, and we’ll guide you through the best option for a perfect fit.

Q: Do your shoes run true to size?
A: Most of our shoes run true to size, but sizing can vary depending on the brand. Check out the product description for specific sizing recommendations, or reach out to us for personalized advice. One of our clients said that for Jordan 4 Retros he recommends to get half a size bigger. But it all depends on your feet haha!

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9. Gift Cards & Gifting Options

Q: Do you offer gift cards?
A: Yes! We offer digital gift cards in various denominations. They make the perfect gift for someone who loves streetwear and luxury essentials. You can purchase them directly from our website.

Q: Can I add a personalized note or special packaging to my gift?
A: Absolutely! If you’re sending a gift, we can include a personalized note and special gift packaging. Just let us know when you place your order by emailing us at tahoeessentials530@gmail.com with your order number and details. We also have special personalized notes we put in our orders!

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10. Custom Orders & Special Requests

Q: Can I request custom orders?
A: Yes! We offer custom fits under our 'Personalized Custom Fits Just 4 YOU' service. If you have a specific style or design in mind, reach out to us, and we’ll work with you to create something unique.

Q: How do I place a custom order?
A: Simply email us at tahoeessentials530@gmail.com with your custom request, and we’ll guide you through the process.

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11. Tahoe Essentials VIP Membership

Q: What is the VIP membership?
A: Our VIP membership gives you early access to limited-edition drops, special discounts, and exclusive offers only available to members. You’ll also get first dibs on new collections before they’re released to the general public.

Q: How do I become a VIP member?
A: To join, simply sign up for our email newsletter and follow us on Instagram. We’ll send out exclusive invites and promotions to our VIP list.

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12. Pop-Up Events & In-Person Shopping

Q: Do you host pop-up events?
A: Yes, we occasionally host pop-up events where you can check out our products in person, get exclusive on-site discounts, and meet the Tahoe Essentials team. Keep an eye on our Instagram for announcements about upcoming events. In the future we will be willing to go to a city near you!

Q: How can I find out about your next pop-up event?
A: Follow us on Instagram @TahoeEssentials for updates on our next pop-up events. We’ll also send out event details to our email subscribers.

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13. Collaborations & Partnerships

Q: How can I collaborate with Tahoe Essentials?
A: We love partnering with influencers, creators, and brands! If you’re interested in collaborating with us, please email tahoeessentials530@gmail.com with your proposal, and we’ll be happy to discuss how we can work together. If you partner with us you can receive special discounts and even FREE essentials!

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14. Contact Us

Q: How can I contact customer support?
A: You can reach our support team by emailing us at tahoeessentials530@gmail.com. We typically respond within 24-48 hours.