Tahoe Essential's FAQ
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), PayPal, ,Apple Pay, Venmo, Zelle. We also offer pay-later options on select purchases.
Q: How do I place an order?
A: Simply browse our products, select your size and color, and click "Add to Cart." Once you’re done shopping, head to checkout to finalize your purchase.
A: You can also directly contact us if you want a specific product that you don't see on our website. Just send us a picture of your product and we will quote you! Our email is tahoeessentials530@gmail.com & Instagram- TahoeEssentials
Q: Can I modify or cancel my order after it’s placed?
A: If you need to make changes to your order, please contact us as soon as possible at tahoeessentials530@gmail.com. We process orders quickly, so modifications or cancellations may not be possible if the order has already shipped.
2. Shipping & Delivery
Q: How much does shipping cost?
A: We offer free shipping on orders over $100. For orders under $100, shipping rates are calculated at checkout based on your location.
Q: How long does shipping take?
A: Shipping usually takes 5-7 business days for orders within the U.S. International shipping times may vary. You’ll receive a tracking number once your order is shipped.
A: It may take a few days to get special products but once we have the product the shipping is 5-7 days. We will also provide you with the tracking number!
Q: Do you ship internationally?
A: Yes! We ship to many countries. International shipping rates and times will be calculated at checkout based on your location.
Q: Can I track my order?
A: Absolutely! Once your order ships, we’ll send you a tracking number via email so you can follow your package’s journey to you.
3. Returns & Exchanges
Q: What is your return policy?
A: We offer hassle-free returns within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition. Please contact us at tahoeessentials530@gmail.com to start the return process.
Q: How do I exchange an item?
A: If you’d like to exchange an item, simply email us with your order number and the item you wish to exchange. Once the original item is returned, we’ll send out the exchange. Please note that availability of the replacement item may vary.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs, unless the item arrived damaged or defective. In that case, we’ll cover the cost of return shipping. You will need to provide a picture of the damaged product as soon as you get it.
4. Products
Q: Are your products authentic?
A: Yes, we only source products from trusted manufacturers that supply major brands like Macy’s, Footlocker, and Champs. Every item we sell goes through a thorough quality check to ensure authenticity and top-notch condition. Our team carefully examines every product as well!
Q: How do I know what size to order?
A: For clothing, shoes, and accessories, we provide size guides on each product page. If you’re unsure about sizing, feel free to contact us at tahoeessentials530@gmail.com and we’ll be happy to assist you.
Q: What brands do you carry?
A: We carry a wide range of streetwear and luxury brands including Jordans, Nike, Off-White, Bape, and more. Keep an eye out for our limited-edition drops and exclusive collections! If you want to see a certain brand please reach out to us! We are always trying to stay up to date and give our community whatever they want!
5. Discounts & Promotions
Q: Do you offer any discounts or promotions?
A: Yes! We regularly run promotions, flash sales, and offer exclusive discounts to our Instagram followers. You can also sign up for our email list to get early access to sales and limited-edition drops. Make sure to sign up for our SMS and Email list to earn FREE $$$ I mean who doesn't want that?
Q: Do you have a referral program?
A: Yes, we offer a referral program where you and your friend can both receive $20 off your next purchase. Reach out to us for more details on how to refer a friend! Just make sure whoever you recommended says "Referred by ..."
6. Limited Edition Drops & Products
Q: How do I get early access to limited edition drops?
A: Join our VIP list by signing up for our email newsletter, and follow us on Instagram to get early notifications for exclusive and limited-edition releases. We Will also be giving updates on our Instagram so make sure to stay tuned! TahoeEssentials is the IG
Q: How often do you release limited edition items?
A: We release limited-edition items periodically throughout the year. These are exclusive drops, often in small quantities, so be sure to stay updated on our Instagram or email list to snag them before they sell out. Whenever there is new limited edition items our team will try their best to get them!
7. Sustainability & Eco-Friendly Packaging
Q: What is Tahoe Essentials doing to promote sustainability?
A: We’re committed to reducing our environmental impact by using eco-friendly packaging for all orders. Our packaging is made from recycled materials, and we continue to explore ways to make our processes more sustainable. We also work with manufacturers who follow ethical sourcing practices.
Q: How can I recycle my packaging?
A: Our packaging is recyclable! We encourage you to recycle the materials at your local recycling center. Let’s work together to reduce waste and support a more sustainable future.
8. Sizing & Fit Assistance
Q: What should I do if I’m unsure about sizing?
A: We’ve included detailed sizing charts on each product page to help you choose the right size. If you’re still unsure, feel free to email us at tahoeessentials530@gmail.com with your measurements, and we’ll guide you through the best option for a perfect fit.
Q: Do your shoes run true to size?
A: Most of our shoes run true to size, but sizing can vary depending on the brand. Check out the product description for specific sizing recommendations, or reach out to us for personalized advice. One of our clients said that for Jordan 4 Retros he recommends to get half a size bigger. But it all depends on your feet haha!
9. Gift Cards & Gifting Options
Q: Do you offer gift cards?
A: Yes! We offer digital gift cards in various denominations. They make the perfect gift for someone who loves streetwear and luxury essentials. You can purchase them directly from our website.
Q: Can I add a personalized note or special packaging to my gift?
A: Absolutely! If you’re sending a gift, we can include a personalized note and special gift packaging. Just let us know when you place your order by emailing us at tahoeessentials530@gmail.com with your order number and details. We also have special personalized notes we put in our orders!
10. Custom Orders & Special Requests
Q: Can I request custom orders?
A: Yes! We offer custom fits under our 'Personalized Custom Fits Just 4 YOU' service. If you have a specific style or design in mind, reach out to us, and we’ll work with you to create something unique.
Q: How do I place a custom order?
A: Simply email us at tahoeessentials530@gmail.com with your custom request, and we’ll guide you through the process.
11. Tahoe Essentials VIP Membership
Q: What is the VIP membership?
A: Our VIP membership gives you early access to limited-edition drops, special discounts, and exclusive offers only available to members. You’ll also get first dibs on new collections before they’re released to the general public.
Q: How do I become a VIP member?
A: To join, simply sign up for our email newsletter and follow us on Instagram. We’ll send out exclusive invites and promotions to our VIP list.
12. Pop-Up Events & In-Person Shopping
Q: Do you host pop-up events?
A: Yes, we occasionally host pop-up events where you can check out our products in person, get exclusive on-site discounts, and meet the Tahoe Essentials team. Keep an eye on our Instagram for announcements about upcoming events. In the future we will be willing to go to a city near you!
Q: How can I find out about your next pop-up event?
A: Follow us on Instagram @TahoeEssentials for updates on our next pop-up events. We’ll also send out event details to our email subscribers.
13. Collaborations & Partnerships
Q: How can I collaborate with Tahoe Essentials?
A: We love partnering with influencers, creators, and brands! If you’re interested in collaborating with us, please email tahoeessentials530@gmail.com with your proposal, and we’ll be happy to discuss how we can work together. If you partner with us you can receive special discounts and even FREE essentials!
14. Contact Us
Q: How can I contact customer support?
A: You can reach our support team by emailing us at tahoeessentials530@gmail.com. We typically respond within 24-48 hours.